My Evike Experience.

[PandaJD]

i love evike. i have made over 20 orders with only 1 small problem

[kennyj313]

I've placed 3 orders with them in the past month or so, and I've had major issues with all 3. The first order was for a SAW sling, which I placed about a month ago. After a week and a half, the order status was still "Pending". It took 5 emails to get a response from them, and even then, I was only assured that they were "taking care of it", with no details whatsoever. It took another 2 weeks to be marked as shipped, and I did not receive a tracking number (even after 3 emails requesting one). From that point, it took ANOTHER 2 weeks for it to ACTUALLY arrive.

My second order was for a TM tracer unit, and a few bags of tracer BB's. Once again, I had to actually contact them before the order was moved beyond the "pending" stage, and it was JUST shipped today - almost 3 weeks after placing it.

My LAST order (and I emphasize that because I am thoroughly fed up with them) was for an M249 lower RIS. When I checked out, I opted to use PayPal this time so that I would be able to quickly and easily dispute the charge if there were any problems. Little did I know that Evike's PayPal checkout automatically selects a payment method within PayPal without the normal "Select Payment Method" prompt, and in this case it happened to select my older bank account which I no longer use regularly. Now, since I placed the order on a Saturday night, I knew that I might at least have a chance to get the order canceled before I would actually be charged. I immediately emailed them, asking to have the order canceled and the charge refunded. I knew that their customer support department was closed for the weekend, but I assumed that they would get the email today and cancel the order. However, as an extra precaution, I also decided to give them a call first thing this morning. After spending 30 minutes on hold, I finally got the opportunity to speak to a customer service rep. He told me that he would request an order cancellation immediately, but it would take up to 10 days for the order to be canceled and refunded. Of course, this prompted me to ask why it would take so f#$%ing long. His response was something along the lines of, "Well, it's a complicated process. First, we have to submit a request to the orders department. Once they have it, it will be a day or two before they forward it to the accounting department. From there, it could take up to 5 days to issue a refund. Do you still want to have your order canceled?" I said yes and hung up the phone.

As a comparison, I've placed two orders from Airsoft GI, and I've been VERY satisfied with both. The first was for a CA M249 box mag. About 10 minutes after I had placed the order, I got a call from one of their customer service reps saying that it was out of stock. He said that they had the STAR box mags in stock, but he wasn't sure if they were compatible. I asked him if he could check, he put me on hold for about 15 seconds, and then said that the tech guys weren't answering the phone. He then asked if I could wait a minute or so so that he could physically run down to them and ask. Now, I'm not usually thrilled about being put on hold, but I figure it's acceptable if the customer service rep is using the time to physically walk down and ask his tech department about whether a mag is compatible. He returned, said that they were not, offered me an IMMEDIATE full refund, and suggested that I check local retailers, eBay, and other online retailers. He specifically said to check Airsplat (apparently he had seen them in stock there, lo and behold they were!) and again apologized for the inconvenience.

The second order was for a JG MP5A4 w/ RIS. I placed the order on a Sunday night, it was shipped on Monday, and arrived on Thursday. In the box was a bag of Warheads, with a note apologizing for the CA box mag not being in stock when I placed my previous order.



TL;DR - Evike is terrible, AirsoftGI sends you bags of Warheads.

[RiflemanRyan]

AGSI is the best online store in my opinion had 1 problem with them but it was a quick fix they gave me wrong mag pouches and I ordered a madbull (plastic) tight bore 6.03 stupid of me
I was short on cash at the time so I bought a cheap tight bore and the guy who packed it bent in so it would fit I was laughing so hard though but they fixed no problem so I support ASGI.

[VCheeZ]

Here is the latest in the chain of customer service failures:

Dear Mr. Schafstall,



Your inquiry has been forwarded to me. Once order is sent to the shipping center, we cannot guarantee any cancellation. Your order was shipped out the same day you called in for cancellation. Please note: 5/29 – 5/30 we were closed for the Memorial day weekend.



As a courtesy, we have already waived the 30% restocking fee and recalled the package for you instead of having you pay the shipping fee to send it back.



Evike.com has also paid for the additional shipping fee incurred to reroute the package back to us; the $11 intercept fee is only the base UPS service charge to intercept a package.



I will make the exception to refund the outgoing shipping fee in the amount of $18.50; however, we cannot waive the $11 intercept as this is incurred by UPS to recall package.



Please let me know if you have any questions.



Thank you,



Julie | Evike.com Inc.

My reply:

I made that bold up there for a reason. You guys called me. I did not call you. I was called by Evike and informed that the SINGULAR item in the order was not in stock. I was sold something you did not have in your possession to sell.

At this point I was asked by your CS rep if I wanted to wait till it was in stock OR be refunded. I asked to be refunded. I was told 1-5 days for my funds to be back in my account. 4 days later a package shipped from Evike. (which I would have accepted if it did not have an intercept order on it before it even left your warehouse.)

Now, as per your bold statement above, my item, which I was called and told was not in stock...was in truth shipping that day?

Either your CS rep made a mistake by telling me it was not in stock, OR, your internal lines of communication are so clogged that order cancellations are ferried by smoke signals and carrier pigeons.

Either way, I am in no way at fault and should not be paying a dime for Evike's errors. I am not sure which is more insulting, the fact that it has been 28 days since my order, or the fact that you are willing to push me to this point over eleven dollars.

17 phonecalls and 8 e-mails....

[kennyj313]

The fact that they blatantly make things up like that doesn't surprise me at all. In the process of trying to have my refund processed quickly, the rep said that it was impossible for them to refund my payment without me filing a dispute. When I told him that I knew from personal experience that it wasn't and accused him of lying to me, he completely ignored what I had said.

[VCheeZ]

2 hours after my above e-mail:

The remainder of the refund will be issued in full.



Thank you,



Julie | Evike.com Inc.

Tel: (626) 286-0360

Fax: (626) 285-8622

Your Ultimate Airsoft Shop!



Our business hours are Monday thru Friday 11am-6pm PST.

Chalk one up for the good guys! WOO HOO!

[yosh201]

Congrats man, sucks they took so long to finally give you a refund

[coolforcats]

CheeZ, you sir, have just owned Evike.

[KevinAtEvike]

This order turned out well, that is the way it usually works when all people work together that truly makes a difference. What happens most of the time, it is not dealing with the right person that can resolve the issue. Things have changed a lot at Evike.com in the last 60 days. Evike has updated all of their software that handles, orders, warehouse, on line store, California Store, the offices of the Management at Evike. Things will move smother now for the customer. Evike really does care for the customer that is why they just sand several thousands of dollars in to upgrading almost everything at the store including the software that controls it all.

No matter what, when dealing in retail there is still going to be a problem from time to time. I sincerely believe as long as people work together on a solution than they can come to a common solution that will keep everyone happy. The problems happen when communications break down. Now with Mr. Schafstall, him and myself stayed true to course, kept the communication open and got a positive result in the end, that is the way it should be. So if anyone has a problem just keep the communications open as Mr. Schafstall did and work towards the goal. I was in his corner as was the right people at Evike when I was able to reach them for Mr. Schafstall.
As long as you stay focused and stay communicating, the right thing will happen with most situations.

If I can be of help to anyone else, just let me know, I would be happy to help anyone with questions about an order or practically anything to do with Evike. with in reason of course. Take care people & have a great day.

Kevin M.

[Rogue]

Originally Posted by VCheeZ

Either your CS rep made a mistake by telling me it was not in stock, OR, your internal lines of communication are so clogged that order cancellations are ferried by smoke signals and carrier pigeons

lol! Thats one for the quote book.